SHIPPING
At Escapa, we understand how important the delivery of your purchase is to our customers. For this reason, we have a large team working to ensure your order is shipped from our store as quickly as possible.
SHIPPING CONDITIONS
Shipping times are calculated on business days, Monday through Friday, and may be affected by local or national holidays. If the payment method chosen is bank transfer, these times may be modified, as the order will be shipped when the transfer is effective.
• On special dates such as Christmas, Three Kings Day, long weekends, or special promotions (Black Friday, etc.), we do not guarantee delivery on time due to the volume of merchandise handled by shipping agencies.
• Escapa.com reserves the right to modify delivery times and shipping methods without prior notice in the case of large orders (bicycles) or special cases.
• Under no circumstances will shipments be made to PO boxes.
• In the case of bicycle shipments, shipping times may increase due to assembly and adjustment time.
SHIPPING DESTINATIONS
You can pick up your order in our stores and save on shipping costs. Just select this option when selecting your delivery method.
Once your order leaves our warehouse, you will receive an email confirmation. We will also send you an email when your order is at the pickup point you selected, so you can pick it up. Remember, if your payment method is bank transfer, your order will not be shipped until we have bank confirmation of the transfer.
Remember to provide your order number when picking up your order; otherwise, they will not be able to deliver it to you and provide identification.
Bicycles: Shipping cost €19.99.
Parcel service: Shipping cost €4.99.
For this type of shipment, select the country: Spain (Canary Islands), Spain (Ceuta), Spain (Melilla). VAT (21%) will not be charged on sales to the Canary Islands, Ceuta, and Melilla, but the customs system will apply the corresponding taxes. We cannot determine the amount of taxes payable by the customer upon receipt of their order, as, in the case of the Canary Islands, this depends on the "I.G.C" (General Tax) and "Canary Islands Customs".
Canary Islands:
Bicycles: Shipping cost €99.99.
Parcels: Shipping cost €19.99.
Ceuta/Melilla:
Bicycles: Shipping cost €249.99.
Parcels: Shipping cost €44.99.
Bicycles: Shipping cost €19.99.
Parcel service: Shipping cost €4.99.
Bicycles: Shipping cost €59.99.
Parcel service: Shipping cost €9.99.
Bicycles: Shipping cost €89.99.
Parcel service: Shipping cost €9.99.
Bicycles: Shipping cost €59.99.
Parcel service: Shipping cost €9.99.
Shipping company: Senda Insular.
VAT (21%) will not be charged on sales to Andorra; however, the customs system will apply the corresponding taxes. Under no circumstances can we determine the amount of taxes the customer will have to pay upon receipt of their order, as, in the case of Andorra, for example, this depends on the "I.G.I" (Tax on Sale) and "Andorra Customs."
Bicycles: Shipping cost €79.99.
Parcels: Shipping cost €49.99.
DELIVERY CONDITIONS
ESCAPA undertakes to deliver the products in perfect condition to the delivery address you provide on the order form, provided that the brand's commercial policy allows for shipping and delivery.
It is the customer's responsibility to check the packaging upon receipt and, in the event of any damage or anomaly, to notify the agency's carrier for a record.
Products for which the manufacturer applies a shipping restriction are indicated in the online store www.escapa.com with the delivery type:
"Pickup in store only" or "Delivery in physical store only" or "In store only"
These products cannot be shipped under any circumstances and must be picked up by a physical person at our facilities:
https://www.escapa.com/our-stores
Under no circumstances will any of these products be delivered to carriers or shipping companies.
You may request delivery of the items to a different address and to a different individual than the person who placed the order, as long as the delivery address is located in mainland Spain or the Balearic Islands. Orders will not be delivered to PO boxes.
In order to optimize delivery, we appreciate that you provide an address where the order can be delivered during normal business hours.
ESCAPA ships its items through courier companies (usually SEUR).
The merchandise will be delivered to the address you have designated. In the event of the recipient's absence, a receipt will be left at the time of delivery indicating how to arrange a new delivery.
ESCAPA reserves the right to change the type of shipping and the company used to ship the items, regardless of what is stated on these pages and provided that this does not cause obvious harm to the customer.
The shipping costs for the purchased items will be reflected at the time of purchase and will depend on the destination. These terms and conditions may be modified.
For the purposes of these Terms and Conditions, "delivery" or the product(s) will be deemed to have occurred upon signing for receipt at the agreed delivery address.
Escapa strives to maintain adequate stock of all products offered with the goal of delivering within 5 business days, but occasionally, due to supply chain failures (manufacturers, distributors, logistics operators), this deadline cannot be met.
The estimated delivery time is detailed for each product (days are always business days, excluding weekends, holidays, and long weekends). For shipments to the Balearic Islands, please add 2 business days to the indicated time.
If, after the purchase, one of the purchased products cannot meet the delivery deadline, ESCAPA undertakes to inform you and propose an alternative.
If the new deadline and/or alternative do not satisfy you, we will cancel the order, and if you have made payment, we will refund it.
Under no circumstances will ESCAPA be liable for any delays in delivery by the shipping agency.
If for any reason we are unable to meet the estimated delivery date, we will inform you and give you the option to continue with the purchase by scheduling a new delivery date or cancel the order with a full refund. Please note, however, that we do not deliver on Saturdays or Sundays.
We reserve the right to withdraw any product from our website at any time and/or to remove or modify any material or content on it. Although we will endeavor to always process all orders, there may be exceptional circumstances that force us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.
We will not be liable to you or any third party for withdrawing any product from our website "www.escapa.com," regardless of whether that product has been sold, removing or modifying any material or content on the website, or for refusing to process an order once we have sent you the Order Confirmation.