GUARANTEES
Warranty Management
Thank you for placing your trust in Escapa. All the products we sell are covered by the legal warranty, which protects against manufacturing defects.
It is important to note that Escapa manages the warranty process, but the final decision on whether a product is covered by the warranty rests solely with the manufacturer.
Registration and Warranty Conditions
• If your bicycle brand does not appear among the options with specific registration, your purchase invoice will serve as your warranty.
• It is essential to keep it in good condition, as it will be necessary in the event of any claim.
Where can I find the serial number?
The serial number is usually located on the bottom of the bicycle's bottom bracket or may be noted on your purchase invoice.
How long does the warranty last?
The duration varies depending on the manufacturer.
Some brands offer a lifetime warranty on certain frames or components, while others limit it to a few years.
We recommend that you check the warranty conditions directly on the website of your bicycle brand.
What does the warranty cover?
The warranty covers manufacturing defects, but does not include damage resulting from:
• Misuse or accidents
• Improper maintenance
• Incorrect installations carried out outside of Escapa or without the manufacturer's authorisation
Does the warranty cover second-hand bicycles?
No. The warranty is non-transferable and is only valid for the original purchaser of the product.
Valid proof of purchase must always be presented for any warranty claim.
What maintenance should I perform to maintain the warranty?
Each component of the bicycle may have specific requirements.
Always consult the manufacturer's conditions to ensure that you carry out the necessary maintenance and retain your warranty coverage.
How often should I take my bike to the repair shop?
It will depend on how you use it:
• Intensive use (frequent outings, demanding slopes, adverse conditions, etc.): we recommend a service every 3 months to check the transmission, brakes, tubeless fluid,bearings, etc.
• Occasional use: it is sufficient to take it to the workshop every 6 months.
How do I process my warranty if I purchased online?
If you made your purchase at www.escapa.com, you can write to us at info@escapa.com and our specialised team will tell you the steps to follow to handle your case.
Important: If the supplier denies the warranty, the costs incurred in the processing will be charged.